Customer Relations
At Customer Relations Department, our basic goal is to Create a Corporate trust based on Integrity and Fair Handling of Inquiries & Comaplaints,
At IMC Customer Relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Four key elements to achieve this are:
At IMC Customer Relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Four key elements to achieve this are:
- Opening a larger window for Customers
- Swift and Sure handling of Inquiries & Complaints
- Making the "Voice of the Customer" the basis for corporate renewal
- Improving corporate image and better informing customers to support Sales & Service activities