Customer Relations

At Customer Relations Department, our basic goal is to Create a Corporate trust based on Integrity and Fair Handling of Inquiries & Comaplaints,
At IMC Customer Relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Four key elements to achieve this are:
  1. Opening a larger window for Customers
  2. Swift and Sure handling of Inquiries & Complaints
  3. Making the "Voice of the Customer" the basis for corporate renewal
  4. Improving corporate image and better informing customers to support Sales & Service activities